Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase. If you’re not completely happy, we’re here to help.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

Be in the same condition that you received it
Be unused and unworn
Include original packaging
Include proof of purchase (receipt or order number)

To start a return, please contact us at:

thedailyhavenofficial@gmail.com

Once your request is approved, we will provide instructions on how and where to send your package.

Items sent back without first requesting a return will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item is:

damaged
defective
incorrect

Non-Returnable Items

Certain items cannot be returned, including:

Perishable goods (food, plants, flowers)
Custom or personalized products
Personal care items (beauty products, hygiene products)
Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

Exchanges

The fastest way to get the item you want is to:

Return the item you currently have
Place a new order once the return is accepted

European Union 14-Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

The item must still be:

unused
in original packaging
with proof of purchase

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved:

Your refund will be issued to your original payment method
Refunds typically process within 10 business days

Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at: